FAQs

Q: What is Catch Cup made of?

A: Catch Cup is made of 100% medical-grade silicone. It does not contain latex, rubber, plastic, or BPA, making it a safe and eco-friendly option for menstrual care.

Q: Is Catch Cup safe for people with latex allergies?

A: Yes, Catch Cup is safe for individuals with latex allergies as it contains no latex.

Q: How do I choose the right size of Catch Cup?

A: Choosing the right size is crucial for comfort and effectiveness. Here’s a quick guide to help you choose:

• XS: Recommended for most teenagers who are starting their period journey.
• S: Suitable for most adults who have not birthed a child.
• L: Ideal for adults who have birthed a child.

Q: I am an adult who hasn’t birthed a child. Which size should I choose?

A: Most adults who have not birthed a child find size S to be the most suitable and comfortable.

Q: I have given birth. Which size is right for me?

A: If you have given birth, we recommend choosing size L for the best fit and comfort.

Q: Can I return my Catch Cup if I chose the wrong size?

A: Due to the nature of the product, we do not accept returns. Please refer to our sizing guide to ensure you select the correct size. If you have further questions about sizing, feel free to contact us at Contact@CatchCup.co.

Q: What if my Catch Cup is defective?

A: If you receive a defective item, please send verifiable proof in the form of a photo or video to Contact@CatchCup.co with the subject: Refund Request, within 3 days of receiving the product. Provide a detailed description of the reason for the refund request. If the image or video validates that the item was defective upon arrival, you can expect to receive a refund within 7 business days.

Q: How do I dispose of my Catch Cup if it’s defective?

A: If your Catch Cup is confirmed to be defective, you can dispose of it as you would with other silicone products, following your local waste management guidelines. There is no need to return it to us.

Q: How can I contact Catch Cup for more information or assistance?

A: You can contact us via email at Contact@CatchCup.co or by phone at 208-859-0960. We are here to assist you with any questions or concerns you may have.